Failure to Manage Customer

Sometimes keitsu really wonder if she is “cut-out” to be a PM of sort… This is what happen that day…

That day after work, a customer called me and requested my guy to go on site the next day to fix certain things… I tried telling the customer that we should wait for all the machines to be available before we go down so as to increase efficiency… However, I was unable to convince him as he feels the pressure from the user.. As such I have no choice but to inform my colleague to go down… I told my colleague I will speak with our PM the next day to see how to manage such request in the future…

The next day at work, before I have a chance to brief my PM, my PM told me that he does not agree to this kind of last minute “call-up” and has told my colleague not to go down and support… Truly speaking, I was taken aback that my PM knew what was going on. I later learned that my colleague actually called him the night before requesting him to manage the customer…. And so he did…

I look back at the incident and I asked myself… why was I unable to convince my customer and that I didn’t manage them properly… I look back and find that after all these years, I have not improved in this area… Last time back at A, I also failed to manage the customers alot of times.. as a result, changes to our software keep coming in or ridiculous request were non-stop….

I’m really disappointed with myself… I wonder how good a PM will I be… Can I really manage my customers? Or maybe I should just remain as a TM…

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Stress at Work

Erm… not me… I mean I have some stress at work now, but at the present moment its still manageable… anyway, I was in the toilet this afternoon doing my “business” in the first cubicle, then I heard someone coming in and took up the cubicle beside me… afterwhich, I heard some “crying”… initially I thought I heard wrongly, but then I heard it again… its not the loud crying.. but those of stress relieving… I suddenly feel very sad…

I thinks I’m very bless… so far I have met with quite nice bosses who have not make me cry before… at least not outside my bed… (erm.. as far as I can remember)… but that doesn’t mean I never cry over work before… of course I do… but it has been a long time I think… I tried recalling when was the last time I cried about work and I can’t really remember…

but there was a case of me crying because of work and in “public”… that was back in early 2003… I was working on a project then… and it was very stressful as the system was not stable, and there was lots of co-ordination work and I was very much alone at some point of time… there was so much problem at work that I can’t help but teared…. and had to resort to finding a friend to calm me down… it was a very stressful period… but a very good experience…

Nowadays, she will hardly cry about work.. maybe she is less stress.. or maybe she have learned to let go and just absorb…. even the recent incident of the “not-talking” colleague dishearten her but doesn’t put her on a crying mode…

keitsu has grown up… she is glad she has… 🙂

One week of work

I'm back to work for a week already… and I'm starting to fall sick.. not sure its due to the virus passing around the office or because the lack of rest…

My typical working day starts from 5:30am in the morning… I will shower and nurse Zaizai before I go to work… by the time I reach home its already 7:30pm plus… after eating dinner.. doing a little housework or shopping for groceries, i ended up with little time to spend with Zaizai… let alone time for myself…

I dunno how long i can last working like that…. I still have to wake up in the middle of my sleep to nurse Zaizai… but he has been a good boy already… he only wakes up once every night now… i think he knows I'm tired and gave me more rest… just waiting for the day where he is able to sleep thru 8 hours….

Everyday I will feel sleepy at work… and it doesn't help that I have little to do at this point of time… which makes my 8 hours in office difficult… but I also don't wish to be too busy that I have to do OT or there is no time for me to express… hahahaa I think I'm demanding too much…

I hope I can get use to all these soon… like I got use to waking up at night to feed Zaizai… otherwise its gonna take a toll on my health and my mood… and I have to work out time for Zaizai and myself and of course with hubb…. time seems to be so little… i think its because my office is too far, I spend too much time traveling…

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